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Hilton Parr: Secretary
E-mail: hilton.parr@railwayoperators.org / hilton.parr@translink.co.uk
Hilton Parr has been the Customer Services Manager for NI Railways since October 2004, with responsibility for customer service delivery across the entire railway network. As the Customer Service Manager he is also responsible for the recruitment of customer focused professionals and has evolved a ‘Customer First’ culture within the rail company, through improvements in recruitment, staff training, assessments/monitoring and service improvements. Previous roles have included working for retail giant Marks and Spencer in its London Head Office, prior to joining Ulsterbus. Hilton also oversaw the major refurbishment programme at Belfast Central Station, liaising closely with contractors, customers, disability awareness groups and planners. In more recent years he was appointed as the Conductors’ Standards Manager – overseeing the introduction of competency based training and assessments. Hilton has been Secretary to the Irish Branch of the IRO for almost two years and is a full Member of the Institute.
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