Communication and the Railway Industry
The aim of this module is to provide the necessary knowledge and skills to function effectively as a middle manager in the railway industry, where the industry is understood as the train operating companies, Network Rail and associated regulatory bodies.
Syllabus
The following key areas will be considered:
- Written communication
- Oral communication
- Effective dialogue
- Effective presentation
- Critical analysis
Learning Outcomes
By the end of the module students will be able to:
- Summarise and analyse standard industry documents relevant to rail operations
- Construct complex documents relevant to middle management in rail operations
- Generate and deliver a complex presentation pertaining to a subject of relevance to rail operations
- Demonstrate a capacity to participate meaningfully in a sustained dialogue and negotiation in relation to railway operations